Unlike other professions, hotel management is not knowledge based career; rather it has everything to do with personality. If you feel that you have a good personality and you present yourself well in front of others, then by honing your interpersonal and soft skills you would be a perfect hotel manager around. If you are confused about how to get there and how should you approach your career in hotel management, then this guide will help you get all the legit information.
In this career guide, you would know what hotel management is all about; if you would like to prepare yourself for a lucrative career in hotel management what should you do and where should you start; how would you get placed after completion of your hotel management course; the top-class hotels which provide different positions for hotel management students; the specific skill sets required for becoming very much successful in hotel management career; the honorarium you can expect; and last but not least the opportunities for higher education.
How do we define Hotel Management?
Hotel Management starts with customer service and ends with customer service. If you are in hotel management industry and you don’t have a clue how to satisfy a customer, then you are in a wrong place. But don’t worry if you don’t have good presentation skills or groomed personality. By practicing and learning, you can groom yourself and make yourself capable of becoming a perfect fit for hotel management industry.
No matter what you aim for, for executive chefs, stewardship or being a hotel manager, the thing which will set your apart is the love for your work. As it is very high-pressured job, you need to have deep passion for performing well in this field. And always remember, you need to keep a smile on your face all the time, day in and day out. Thus, you need to have a clear boundary between your personal and professional life. No matter what’s going on in your personal life that should not affect your professional life. It is easier said than done.
Another thing which you need to remember is you need to be very outgoing and pleasant. Even if you know that the customers are behaving rudely, you need to have that patience and control not to respond any other way than pleasantness. That doesn’t mean you need to take all that customers do, but in most cases you need to understand the situation and act accordingly.
Where to start?
Hotel Management is not a perfect career for you if you encourage casualty. No, that doesn’t mean you need to be serious. Rather you need to be jovial, excellent at communication and a master of interpersonal skills and customer service.
Thus, the first step to take if you would like to do extra-ordinary in your hotel management career is to work on yourself. Start with your personality. How presentable you are? Does your dress sense go well with your physical features? How do you look in different attire? How do you speak English and other languages? Do you work on yourself, your body language and tone of voice on a regular basis? Ask yourself these questions once you begin to prepare yourself for hotel management career.
Once you are confident about your personality, it’s time that you work on your etiquette. First the business etiquette, meaning how would you talk to the customers, what would be your tone of voice, what would be your kinaesthetic, what would be your facial expression and so on and so forth. Then work on the dinner etiquette and drinking etiquette. You may need to guide the customers in these regards, so having a thorough knowledge would help a ton.
If you can understand and learn the etiquette well, it’s time to know your subject matter. If you are chef you need to know what ingredients make your cooking tick; if you are a hotel manager you need to know which phrase will catch customers’ attention and please them; if you are in housekeeping, you need to know what kind of colours, taste, smell top-notch customers prefer most.
And finally you need to understand that you as an individual are not only presenting yourself but the hotel as a whole. You need to be aware of the mission of the organization so that you can align your actions with the values and core principles of the hotel you are working in.
How would you get placed after completion of your Hotel Management course?
There are lot of positions you can apply for if you study hotel management. The best option is always becoming a hotel manager. In that case you need to take care of the following things –
- Profitable operations of the hotel and its affairs
- To be charge of all financial affairs
- Establish new set of standards and norms to satisfy the customers and always understand the preferences of different customers and create deliverables accordingly
But if you have passion for culinary, you can choose to become an executive chef. In that case you need to take care of all the kitchen departments under which lot of junior chefs will be working and you also need to maintain the quality of the food.
If you choose to be stewards, then your job is to become aware of the arrangements of the hotel premises, from food to catering, from customer service to housekeeping.
No matter what positions you feel you are suitable for, if you can complete your degree from a reputed college like Indian Institute of Hotel Management, Army Institute of Hotel Management and Catering Services, R.M. Institute of Hotel Management and Merit Swiss Asian School of Hotel Management, you would get placed in reputed hotels with flying colours.
Top-notch hotels that offer hotel management jobs
There are top-notch hotels which offer jobs in all sorts of positions. The most renowned are as follows –
- Park Hyatt Hotels
- Marriott Resort & Spa
- Dusit Devarana
- Amanresorts Amanbagh
- Oberoi Hotels
- Taj Mahal Palace & Tower
- Taj Lake Palace
- Grand Hotel
- The Four Seasons
- The Imperial
- The Leela Palace
- Devi Garh
Skill sets required for doing exceedingly well in hotel management positions
The following skill sets are of paramount importance if you want to make your mark in hotel industry.
- Very outgoing and pleasant personality
- To be having team spirit all along
- Excellent communication skill
- Extra-ordinary people skill
- To be able to work under extreme pressure and odd hours
- Capacity to take extra responsibility
- Discipline, commitment and deep passion for serving customers by all means
- Suitability of attitude
As hotel management offers myriad of job opportunities the salary differs. It ranges from US $5,000 to $30,000. As you gain more experience the salary increases appropriately.
Higher education opportunities
If you would like to teach hotel management, then you can think of PhD or further studies. Otherwise a degree in hotel management would be enough to make your mark. Along with that you can keep on doing courses on personality development, courses on business etiquette, dinner & drinking etiquette, body language courses and many more. The thing is that you need to have a burning desire to serve customers always at your best. The remaining things will take care of themselves.